Shipping & Returns
At Bre's Unique Boutique, one of our biggest goals is to serve our fabulously loyal customers well. If you're not completely satisfied with your order, we will do everything we can to try and make it better! Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, reachout to our team within 14 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please reachout to our team as soon as possible so we can get that mishap sorted out for you! Here is a simple run-down of our returns policy: Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds. All returns must be received within 30 days* of the date that we ship out your order. Anything purchased at a discounted price is a FINAL SALE and is not eligible for return. Returned items must be returned in their original packaging. Complete the return form at the bottom of this page and attach your original receipt. Shipping is non-refundable, unless there was a mistake on our end. Please allow our team 5-7 business days to process your return once it is received. *Please allow 7-14 days for return package transit. This will ensure that we receive your return within the 30-day window. *Please note that our return policy applies to both domestic and international orders. Exchanges An exchange order will be processed and shipped out to you within 7-10 business days. You will receive an order confirmation email to the email address on the original order. Please note that the exchange is subject to availability. If we do not have the item and variant in stock when we receive your return, we will process the return as a store credit. Return Policy We know that ordering things online can be a gamble since you can’t touch the items or try anything on, and because of that we try our best to be very return-friendly. However, as in life, there are certain rules that must be followed so that we can help you out! Any bag you purchased must be returned within 30 days of shipping and all items are only eligible for store credit issued in the form of a gift card. Returned items must remain in their original packaging. Anything purchased at a discounted price is a FINAL SALE and is not eligible for return. Gift Cards (Store Credit) Oh, store credit. That beautiful little thing that allows you to be the proud owner of fabulous pieces that’ll have everyone you encounter asking "who's that girl?!" Here are a few things to remember about your store credit issued in the form of a gift card and send via email. If we missed anything just drop us a line at firstname.lastname@example.org! If you have your eye on that must-have bag and it’s a little more than your gift card is worth, an additional form of payment will be required at checkout. Pssst… it’s totally worth it! Gift card codes and store credit codes will expire five years from the date issued. Adding Items to an Order You Just Placed Have you ever had that moment when you’ve just submitted your order and you see another bag that makes your heart stop? Well, we have. First, contact us immediately! We may be able to add the item to your existing order, but only if Bre's team has not already processed your order (usually within 2-4 hours). We cannot add additional items to your order once it has been processed. If you miss that window, place a new order for that can’t miss item, and, if it is within 24 hours of your previous order, contact us immediately. We will do our best to ship it out with your first order or waive the shipping fee on this additional order. Just email us at email@example.com and include both order numbers in your message.